Terms and Conditions

Waiting – A 30 minute grace period is allowed. Thereafter a Ksh 500 waiting fee will apply for each 30 minute period, maximum one hour.

Trip Cancellation – a fee based on the minimum trip and waiting and waiting charge is levied for trips that are cancelled with less than one hour notification or for “no shows”.

Call centre operating times are Monday – Friday 8:00 AM – 2:00 AM, Weekends and Public holidays 2:00 PM – 2:00 AM.